Blog: Experience: A Thing of The Past?
Is being experienced as relevant as it once used to be? A few months ago, I met with a Japanese friend of mine who has […]
Blog: Let’s go Social
Does your company maintain a social media presence and is it done for the right reasons? There was an article in a recent issue of […]
Blog: The Voice
Where should the voice of the customer be on a priority list? I recently gave a talk at a conference in the southern part of […]
Blog: What Business Are You Really In?
A while ago, I spent 20 minutes on the phone with a customer service representative for ordering some new business cards which would cost me […]